Terms & Conditions of Service
LakeSide Social – South Haven, MILast Updated: January 14, 2026
At LakeSide Social ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (lakesidebowl.com), use our services, or join our Rewards Program.
1. Information We Collect
We collect information in three ways:
A. Information You Provide Voluntarily
Contact Information: Name, email address, phone number, and mailing address when you make a reservation, sign up for our newsletter, or join the Rewards Program.
Transaction Data: Payment information (credit/debit card details) when you book a lane or pay for services. Note: We do not store full credit card numbers; payment processing is handled by secure third-party payment gateways.
Event Details: Information regarding private parties, corporate events, or league registrations.
B. Information Collected Automatically
Website Usage: IP address, browser type, and operating system when you visit our website.
Cookies: We use cookies to improve your browsing experience and analyze website traffic.
Security Cameras: For the safety of our guests and staff, our facility is monitored by CCTV. Video footage is recorded and stored for security purposes.
C. Information from Third Parties
If you use a "Wallet Pass" (Apple/Google Wallet) or third-party reservation platform, limited data may be shared with us to fulfill your booking or update your points balance.
2. How We Use Your Information
We use your data to:
- Process reservations for bowling, dining, and events.
- Manage your Rewards Program account and track points.
- Send transaction confirmations (receipts, booking reminders).
- Send marketing communications (offers, coupons, event updates) only if you opt in.
- Improve our facility, website, and customer service.
- Maintain the safety and security of our premises.
3. Sharing of Information (Crucial for SMS)
We do not sell, rent, or trade your personal information to third parties.
- Service Providers: We may share data with trusted third-party vendors who assist us in operating our business (e.g., website hosting, email delivery, payment processing). These partners are contractually obligated to keep your information confidential.
- Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
- SMS / Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Your Rights & Choices
- Opt-Out of Marketing: You may unsubscribe from our emails by clicking the "Unsubscribe" link at the bottom of any email. You may opt-out of SMS text messages at any time by replying STOP.
- Access & Correction: You have the right to request access to the personal data we hold about you or request corrections to inaccurate data.
- Data Deletion: You may request that we delete your personal information, subject to certain legal retention requirements (e.g., tax records).
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential. All sensitive/credit information is encrypted via Secure Socket Layer (SSL) technology.
6. Children’s Privacy1
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided2 us with personal information, please contact us immediately.
7. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.
8. Contact Us
If you have questions about this Privacy Policy, please contact us:
LakeSide Social
9921 Blue Star Hwy, South Haven, MI 49090
Email: info@lakesidebowl.com
Phone: (269) 637-6500
